A Systematic Approach to Enhance the Management of Grievances in the Sri Lankan Public Education System Through an Integrated Communications Portal “EduGM”

Abstract

To have a good education, students in schools must have to have the required resources at all times. If the required resources such as teachers, lab material, sports equipment, etc. are not available at the time when they are needed, it can affect badly on the students’ education.. The main issue identified from the research is the communication gap between the schools and the authorities when communicating the resource issues. The paper based communication which is happened via mails is proving to be ineffective throughout the process. During the research, the author has found that there is a business need in a proper communication mechanism to manage these resource issue communication procedure instead of the current mechanism. The objective of this research is to eliminate the mentioned issue through an IT based system. This research provides a computer based solution called “EduGM” for the above mentioned business requirement by automating the current communication mechanism between schools and the education authorities. By implementing this automated solution, the communication mechanism will work more efficiently, hence the resource issue resolving time will be reduced. By this the students will get what they want at the correct time. Also this system will be a portal to the higher education authorities to monitor their subordinates. In conclusion, it is proved that fruitful results can be generated if the proposed system is implemented in the education system in a proper manner.