Job Stress and Performance of Air Traffic Controllers in Military

Abstract

Job stress is becoming an increasingly global phenomenon, affecting all categories of workers, all workplaces, and all countries. Job stress among air traffic control officers in the military is an area that has not been deeply discussed, even though there are many related studies in the civilian context. In line with that, this research paper is aimed at providing an understanding of job stress among air traffic control officers of a selected military organization to increase work performance by identifying key stress factors affecting their job stress. To achieve the sole aim of the research, three objectives were formulated, and they were mostly focused on examining the key factors that affect job stress and the relationships between those factors that affect the air traffic control officers of selected military organizations. The researchers carried out a detailed literature review and gathered data through a self-administered questionnaire from 50 out of 110 air traffic control officers of the selected organization to prove the formulated three hypotheses. The researchers adopted a simple random sampling method when choosing the sample and correlation and regression analysis when analyzing the data. In this paper, the major factors considered are workload, working time, and work environment. After the statistical data analysis, workload is identified as the key factor that is negatively affecting job stress, while working time and work environment have a positive relationship with performance. Hence, based on the findings, a proper recruitment and retirement policy for air traffic controllers, a proper training policy, and proper appreciation and motivation methods are presented as the key implications.