The Impact of Occupational Stress on Employee Performance of Non- Managerial Employees in Banking Sector, Sri Lanka

Abstract

Employment-related stress is a controversial area among most specialists in the present tempestuous business world. Since business associations are working in an overwhelming and unpredictable serious climate, it makes stress on employees. Hence, the purpose of this study is to examine the impact of occupation-related stress of non-managerial employees on their performance concerning the banking sector of the Kalutara district in Sri Lanka. Also, this study is attempting to address occupation-related stress under three fundamental measurements such as role overload, role conflict, and role ambiguity over employee job performance. The banking sector assumes a critical part in the monetary improvement of Sri Lanka. In spite of the fact, it has a huge commitment, observational proof uncovers representatives of the financial area are encountering an elevated level of employment-related stress because of logical components. The study configuration involves a descriptive research design in a cross-sectional nature. The researcher gathered information through a self-administrated standard survey from 100 representatives speaking to both private and state banks in the Kalutara district by using a convenient sampling technique. The results uncovered that occupation-related stress (measurements including role overload, role conflict, and role ambiguity) has a significant negative impact on employee performance. The regression model is significant and the independent variables predict 60.4% of job performance. In view of the coefficient values, the analysts recognized the most affected element of occupation stress is role overload since it records a high beta worth contrasted with others. The least impacted measurement was recognized as role conflict. Consequently, this investigation will give plentiful motivations to experts to think about the stress of employees as a significant factor while expanding employee performance.