Abstract:
The banking industry in Sri Lanka is experiencing a continuous increase in
competition in the current economy. Also, the banking sector is a crucial part
of the economy. Training has a significant impact on overall performance. This
study investigates the influence of different employee training delivery
methods on job commitment among non-executive workers in the banking
industry of Sri Lanka, with a specific focus on ABC Bank. The research aimed
to identify how various training approaches—such as OJB, e-learning, ILT,
blended learning, micro-learning, and gamification—influence employees'
commitment levels to their roles. Utilizing a mono-methods approach, data
were collected through questionnaires from non-executive staff members at
ABC Bank. The findings reveal significant differences in job commitment based
on the training methods employed, with interactive and personalized training
showing the highest positive impact. This study highlights the importance of
aligning training methods with employees' learning preferences and job
requirements to enhance their commitment and performance. These insights
provide valuable recommendations for banking sector HR departments to
optimize training strategies, ultimately improving employee retention and
organizational effectiveness.
