Training Modalities and Job Commitment Among Non- Executive Staff: Evidence from the Sri Lankan Banking Sector.

Abstract

The banking industry in Sri Lanka is experiencing a continuous increase in competition in the current economy. Also, the banking sector is a crucial part of the economy. Training has a significant impact on overall performance. This study investigates the influence of different employee training delivery methods on job commitment among non-executive workers in the banking industry of Sri Lanka, with a specific focus on ABC Bank. The research aimed to identify how various training approaches—such as OJB, e-learning, ILT, blended learning, micro-learning, and gamification—influence employees' commitment levels to their roles. Utilizing a mono-methods approach, data were collected through questionnaires from non-executive staff members at ABC Bank. The findings reveal significant differences in job commitment based on the training methods employed, with interactive and personalized training showing the highest positive impact. This study highlights the importance of aligning training methods with employees' learning preferences and job requirements to enhance their commitment and performance. These insights provide valuable recommendations for banking sector HR departments to optimize training strategies, ultimately improving employee retention and organizational effectiveness.